Can I add extra time?
Yes. If you’d like to extend your cabana reservation to be longer than the three hours included in the package, you can do that on the day of the party (not before), by talking to the Splash ticket booth attendant.
Can I add extra tickets?
Yes. You will need to purchase additional zoo tickets online using the online ticketing system, be sure to select the correct time and wait to purchase additional Splash tickets until the day of the party at the Splash ticket booth.
Can I bring my own food? Do you offer catering?
We do not offer catering with any of our party packages. You may bring in your own trays of food such as pizza, Chick-fil-A, sandwiches, etc. We do not have a refrigerator to store food. We also do not allow external heating sources (burners, crockpots etc.) Coolers are allowed. Due to liabilities, outside vendors (catering, clowns, face painters, balloon artists, etc...) are not allowed. Also not permitted: glass containers, single-use plastic straws and lids, alcohol, balloons, pinatas, silly string, and noisemakers. Tablecloths and party hats are welcome!
Can I get a smaller package?
No. These are the only two packages we offer. If these packages do not fit your needs, you are welcome to come celebrate on your own by purchasing Zoo tickets online and booking a cabana and splash tickets when you arrive!
Can I add splash tickets/cabanas to the regular zoo party packages?
No. We cannot add Splash tickets or a cabana rental to our regular Birthday packages, you will have to do that when you arrive on the day of your party by going to the Splash ticket booth.
What if I’m a member, can I use the extra zoo tickets on a different day or use the unused zoo tickets as credit towards something else?
No. Unfortunately, we are unable to put the value of the unused Zoo tickets towards anything else and cannot validate those to be used other days. If you are a member, and most of your guests are members we suggest celebrating on your own by waiting to book a cabana and get your Splash tickets on the day of the party.
Is there will call for my tickets?
No. Your party packet will be placed at Member Services. You will be responsible for distributing your tickets to your guests, on the day of the party, Zoo staff cannot hand out tickets to anyone except the person whose name is on the reservation.
What decorations can I bring?
If you’d like to bring decorations, we encourage you to keep it to table decorations as it is difficult to get a banner to hang on our cabanas and the moisture from the Splash pad makes it difficult for things to stick. If you are bringing tablecloths, consider also bringing clips to keep them from blowing away.
Is there a party attendant to help during the party?
No. We suggest enlisting a friend or family member to help you set up and break down. Bring a wagon(s) to take items in and out.
What if extra guests show up?
They will have to purchase Zoo admission tickets either online or at the front gate ticket booth. Splash tickets can be purchased at the Splash Ticket booth.
How do I get my tickets to my guests?
We recommend having a family member or friend stand in the front plaza waiting to hand out tickets to your guests.
What about parking?
Parking is not included. There is a $5 parking fee to enter the main lot. We cannot promise there will be spots available in the main lot. Parking is free for Zoo members.
What if it rains on my party day?
We will reschedule your party if severe weather is predicted on the day of your party. If you decide to reschedule your party on your own, there is a $25 fee. If Splash has a delayed opening, we will extend your cabana time accordingly.
When is Splash open?
Splash opens at 10 a.m. and closes when the Zoo closes. You can check current Zoo hours here
Can I get in early?
Unfortunately, since your rental begins when Splash opens, we are unable to get you into Splash earlier, but you are welcome to begin unloading your vehicle and have your things ready to enter the Splash pad at 10 a.m.
Do adults have to have a Splash ticket?
Yes, everyone 3 and over needs a ticket to enter Splash, including members
How many tables are in the cabana?
There are three rectangular tables, and one square table in the cabana.
When do I have to be in/out of the cabana?
You will have access to the cabana from 10 a.m. - 1 p.m. Other guests may have reserved the cabana after you, so you must be out of the cabana by 1 p.m. unless you have extended your time.
Where is the cabana?
The cabana included in this package (called the Elephant Cabana) is located to the left of Splash Snacks, and to the right of Tropical Treasures. Any Splash attendant will be able to direct you.