Safe Start
a close up of a frog

Safe Start

We are open.
Reservations required for all members and guests.


You're in the right spot! You will make your reservations at the links below. 
Purchases may only be made online. The earliest a reservation can be made is three days in advance. For FAQs click here.

To help control the flow of people in the Zoo and to distribute guests throughout the day, the Zoo will temporarily enact a reservations system.

All guests, including members, will be asked to go online to reserve tickets for each member of their party and must select a designated time slot. Membership cards and timed tickets will be checked on entry.

 

MEMBER RESERVATION GENERAL RESERVATION WEDNESDAY RESERVATION

 

 

  • The earliest a reservation can be made is three days in advance of the date you'd like to attend.
    • For example, if you'd like to visit the Zoo on June 5, the earliest you could you make a reservation would be June 2.
  • If reservations are full for your selected time slot, please try another time or date.
  • Reservations can be printed so barcodes can be scanned at the turnstiles, or barcodes can be accessed on mobile devices for scanning. You can access your reservations at any time by clicking the “View your tickets” link on your confirmation email.
  • All reservations must be done online. All ticket booths will remain closed.
  • Guest & Member Services will be operating at a limited capacity to assist with membership and ticketing issues only. All reservations will need to be done online prior to your visit. No tickets will be sold at the Zoo.
  • Guests must enter the Zoo during their allotted timeslot. Early or late arrivals will NOT be accommodated.
  • There will be no re-entry. Please ensure that you have everything with you before entering the Zoo.

 

**Please note, these precautions are TEMPORARY and will be lifted once it is safe to do so. Changes can occur at any time. Please be patient with us as we try to best accommodate guest needs alongside local and state directives.**

Thank you for your patience and your support. We look forward to seeing you back at the Zoo!


Keeping You Safe

Social distancing among all Zoo staff and guests is vital. The Zoo will have visual reminders placed to ensure guests are maintaining a safe social distance along the pathways.

Per state and county officials’ suggestions, guests are strongly encouraged to wear masks while visiting the Zoo. But masks are not required. (Please be prepared to bring your own.) 

Guests will not have access to some high-touch attractions/areas of the Zoo, including some rides, animal feedings, attractions, playgrounds, waeaseter fountains and misters. Staff is continuously cleaning high-touch surfaces like vending machines, tables, chairs and more. Guests are encouraged to wash their hands after encountering those areas.

If a guest feels sick, we ask that he/she not visit the Zoo.

Attendance is capped each day and entrance times are staggered to distribute the total number of guests in the Zoo.

All Zoo staff working in the park is required to wear masks.

In addition to restrooms located throughout the Zoo, some hand-washing stations are positioned throughout the park.


FAQs:

Can I buy tickets to the Zoo?

For a limited time, the Zoo will require reservations from everyone who visits.

Does this include members?

Yes, members must make reservations. Members can make one reservation per active membership. As always, you can visit as often as you like for free, but you will need a new reservation each time.

Does my reservation have to be made for a specific date?

Yes, you must choose not only the date but also your entry time. The Zoo is spreading people out throughout the day to achieve maximum social distancing.

Do kids two years old and under need a reservation?

Children age two and under do not need an online reservation. 

Can I enter the zoo at any time?

Guests must arrive during their reserved time slot. No entry will be allowed after this time. Early or late arrivals will NOT be accommodated.

Will any special consideration be given to Members?

Yes, a percentage of each day’s tickets will be held back for members.

Do I need to print out my reservation?

You can either print it out or you can show the barcode on your mobile device when you arrive at the entry. Members will need their membership cards and timed tickets (printed or mobile barcode) to enter the park at their selected times.

Can I make the reservation at the Zoo?

No, your reservation must be made online prior to arriving at the Zoo. All ticket booths will be closed.

How far in advance can I make my reservations?

You can make your reservations up to 3 days prior to attending.

What happens if a guest shows up at the park without a reservation?

The ticket booths will be closed. The guest would have to chance that reservations are still open and access the Zoo’s system via their mobile device. Everyone is encouraged to make reservations before leaving home.

What happens if a guest arrives at the Zoo before their entry time?

For safety purposes, guests who arrive before their entry time may be asked to wait in their car until it is time for them to enter the zoo.

Can I change my reservations?

No, reservations cannot be exchanged or canceled once they are made.

Does each person have to make a reservation individually, or can my family/group reserve at the same time?

You can make one reservation for your family/group. You will be able to select how many reservations you want to purchase. For members, you can make one reservation per active membership.

What buildings, attractions and exhibits are closed or operating at a limited capacity?

In compliance with directives from the Governor’s Strike Force to Open Texas, the following buildings, attractions and exhibits are closed or operating at a limited capacity:

Museum of Living Art (outdoor only)
Penguins (outdoor only)
Texas Wild! Gulf Coast (outdoor only)
World of Primates (outdoor only)

Country Carousel (limited capacity)
Parrot Paradise (limited capacity, no bird feeding)
Toyota Children’s Ranch & Petting Corral (limited capacity)
Yellow Rose Express Train (limited capacity)

Hall of Wonders (closed)
Play Barn (closed)
Safari Splash (closed, opening June 8)
Tasmanian Tower (closed)
Texas Nature Traders (closed)
Texas Wild! Mountains & Deserts (closed)
Weather Theater (closed)
Wild West Shooting Gallery (closed)

Merchandise and restaurant locations will operate at a reduced capacity.
All water fountains are closed for health purposes. Free water cups are available at Savanna Grill, Croc Cafe and Bluebonnet Cafe, and bottled water is available at restaurants and vending machines throughout the Zoo.

Are masks required?

Although we encourage gusts to wear masks, they are not required.

Is food available for purchase?

Although some dining areas remain closed, food and beverages will be available for purchase at multiple locations. **All water fountains are closed for health purposes. Free water cups are available at Savanna Grill, Croc Café and Bluebonnet Café, and bottled water is available at restaurants and vending machine throughout the Zoo.

What other safety or sanitization efforts is the Zoo introducing?

In addition to timed entry, limited attendance in the park and a ticketless reservation system, the Zoo is putting additional health and safety measures in place:

  • Temporary closure of indoor exhibits.
  • Restaurant and merchandise locations will operate at 25 percent capacity.
  • In addition to plentiful restrooms, increased handwashing stations have been temporarily installed throughout the park.
  • Designated cleaning team to increase sanitization of hard and frequently touched surfaces.
  • Increased signage encouraging the importance of handwashing, mask wearing and social distancing.

What should I bring with me?

Water – Vending is available, but water fountains will be closed.
Mask – Guests are encouraged to wear masks.

Are discounts available?

Half price Wednesday is the only available discount at this time. (For now, AZA reciprocal memberships will not receive discounted admission.)